Shipping policy

At The Lux Skins, we are committed to delivering your orders promptly and securely. This Shipping Policy provides information about our shipping methods, costs, and delivery times.

1. Order Processing

Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: Estimated delivery within 7-14 business days.
Express Shipping: Estimated delivery within 3-7 business days (available in select locations).

Delivery times may vary based on your location and external factors, such as customs delays or courier service issues.

3. Shipping Costs

Shipping costs depend on your location, selected shipping method, and order value.
The exact shipping charges will be calculated and displayed at checkout before completing your order.
Free Shipping: Orders above [insert amount] may qualify for free standard shipping.

4. International Shipping

We ship to most countries worldwide. If your location is not available during checkout, please contact our support team at [email address].
Customs and Duties: International orders may be subject to customs fees, import duties, or taxes imposed by your local government. These charges are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can track your order directly on the courier’s website or through our Order Tracking page.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, unavailability, or refusal to accept delivery:

We will contact you to confirm the address and arrange for re-delivery (additional charges may apply).
Refunds for undeliverable packages will exclude shipping fees.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please notify us within 7 days of the delivery date.
We will work with the courier to investigate and provide a replacement or refund as appropriate.

8. Changes to Orders

If you need to modify your shipping address or cancel your order, please contact us at [email address] within 24 hours of placing the order.
Once an order has been shipped, we cannot guarantee changes.

9. Delays and Exceptions

While we strive to meet delivery timelines, unforeseen delays may occur due to weather, customs, or other factors beyond our control.
We are not responsible for delays caused by the courier or customs authorities.